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Last Updated January 9, 2024
Luxury Presence, Inc. (“Luxury Presence”, “we”, “our”) provides various website development, website hosting, online marketing and other related services to our real estate agent and broker customers (the “Services”). This Privacy Policy describes how we handle the personal information that we collect (1) from our real estate professional customers in connection with the Services, (2) from our mobile applications (including Presence Copilot) (the “Mobile Apps”), and (3) from other individuals through our website or other services that link to this Privacy Policy.
This Privacy Policy does not apply to personal information about our customers’ clients or end customers. We process such information on behalf of our customers, as instructed by them, in our capacity as a service provider.
In addition, our Services are designed for businesses and are not intended for personal, family, or household use. Accordingly, we treat all personal information covered by this Privacy Policy as pertaining to individuals acting as business representatives, rather than in their personal capacity.
Information you provide to us:
Information from Presence Copilot and related Services. We have made available certain products and services that allow our real estate professional customers to interact and collaborate with their clients or prospective clients in connection with the home-buying or home-selling process (the “Client-Facing Services”). If you are a client of one customers who is using a Client-Facing Service (including a Mobile App), we may collect certain information about you when you register an account with us, including your name, email address, and phone number. We may use such personal information in accordance with this Privacy Policy and will only share your personal information with the real estate professional with whom you are doing business or as otherwise set forth in the “Sharing of Your Personal Information” section below.
Automatic data collection. We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications and other online services, such as:
We use the following tools for automatic data collection:
Cookies, which are text files stored on your device to uniquely identify your browser or to store information or settings in the browser to help you navigate between pages efficiently, remember your preferences, enable functionality, help us understand user activity and patterns, and facilitate online advertising.
Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
To operate our Services:
Provide, operate, and improve our Services and our business;
Communicate with you about our Services, including by sending announcements, updates, security alerts, and support and administrative messages;
Provide support, and respond to requests, questions, and feedback.
For research and development. To analyze and improve the Services and to develop new products and services, including by studying use of our Services.
For marketing and advertising. We and our advertising partners may collect and use your personal information for marketing and advertising purposes, including:
Direct marketing. We may from time-to-time send you direct marketing communications via email, phone and text message as permitted by law, including, but not limited to, and notifying you of special promotions and offers. You may opt out of our marketing communications as described in the “Opt out of marketing communications” section below.
Interest-based advertising. We engage our advertising partners, including third party advertising companies and social media companies, to display ads around the web. These companies may use cookies and similar technologies to collect information about your interaction (including the data described in the “Automatic data collection” section above) over time across our Services, our communications and other online services, and use that information to serve online ads that they think will interest you. This is called interest-based advertising. We may also share information about our users with these companies to facilitate interest-based advertising to those or similar users on other online platforms. You can learn more about your choices for limiting interest-based advertising in the “Online tracking opt-out” section below.
To comply with law. As we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
For compliance, fraud prevention, and safety. To: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern our Services; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
To create anonymous data. To create anonymous data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve our Services, conduct research, and promote our business.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
Our Sharing: We may share your personal information in the following circumstances:
Your Sharing: For users of the App, you may be able to make your personal information available to other individuals, including:
You have the following choices regarding our collection and use of your personal information:
Access or update your information. If you have registered for an account with us, you may review and update certain information in your account profile by logging into your account.
Opt-out of marketing communications. You can opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the emails you receive from us. If you do so, you will continue to receive service-related and other non-marketing emails until you cease using our services linked to those service updates. You can opt out of marketing-related communications sent by text message by contacting us at [email protected] or responding with “STOP”.
Privacy rights. You have the right to submit requests about your personal information, depending on your location and the nature of your interactions with our services:
To make a request, please email us as provided in the “Contact Us” section below. We may ask for specific information from you to help us confirm your identity. California residents can empower an “authorized agent” to submit requests on their behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.
Online tracking opt-out. There are a number of ways to opt out of having your online activity and device data collected through our Services, which we have summarized below:
Use the following links to learn more about how to control cookies and online tracking through your browser:
Firefox; Chrome; Microsoft Edge; Safari
Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.
Limits on your choices. In some instances, your choices may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. If you are not satisfied with how we address your request, you may submit a complaint by contacting us as provided in the “Contact Us” section below.
Do Not Track. Some Internet browsers can be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
Our website and services can contain links to websites and other online services operated by third parties. In addition, our content can be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of or representation that we are affiliated with any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions.
We employ a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of personal information.
Our services are not intended for use by children under 18 years of age. If we learn that we have collected personal information through our services from a child under 18 without the consent of the child’s parent or guardian as required by law, we will delete it.
We retain your personal information for as long as appropriate to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for your personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information, the purposes for which we process personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Please note that we are headquartered in the United States. To provide and operate our services, it is necessary for us to process your personal information in the United States.
If we transfer personal information across borders such that we are required to apply appropriate safeguards to personal information under applicable data protection laws, we will do so. Please contact us for further information about any such transfers or the specific safeguards applied.
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you, for example through posting the Privacy Policy on our services.
Responsible entity. Where you interact with services provided by Luxury Presence, Luxury Presence is the entity responsible for your personal information, and is the data controller in respect of such processing. Where you interact with services provided by one of our customers (such as interacting with the customer website that is managed by Luxury Presence), our customer is the entity responsible for your personal information, and is the data controller in respect of such processing.
You can reach us by email at [email protected]