Each October, National Customer Service Week reminds us to pause and celebrate the people who make everything run smoothly.
At Luxury Presence, service isn’t just a department; it’s the foundation of our company. It’s how we help real estate professionals shine and how we build lasting partnerships grounded in trust, care, and results.
This week, we’re celebrating the incredible team members who embody that commitment every day and letting our clients’ words speak for themselves.
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Service that inspires confidence
“We’ve had such a great experience working with Luxury Presence! Our website looks fantastic – clean, modern, and built to truly showcase our brand. The social media posts are always timely and filled with relevant content that engages our audience. Sydney and her team are not only friendly and professional but also incredibly responsive, which makes the entire process smooth and stress-free. Best of all, we’re seeing real results with quality leads coming in from our website. Highly recommend their services!” – Christine Lee
“We LOVE everyone at Luxury Presence. We use them for our site, SEO, and social media support, and cannot say enough good things. They understand our messaging, have quick turnaround times, and provide unique content. I couldn’t recommend more for all things real estate.” – Lauren Varney
“Everyone has been so helpful and quick to respond when I have a question or concerns.” – Monica Greenwood
“I’ve had a fantastic experience working with social media strategist, Jordan D, and her team at Luxury Presence. She is always friendly, very knowledgeable, and listens to our needs. Requests are handled promptly, and I can count on good, quality work. I highly recommend working with Jordan and her team.” – Natalie Dickson
Responsiveness and reliability define our approach to service. From the first call to ongoing support, clients know they can count on us not just for solutions, but for peace of mind.
Guided by empathy and expertise
“Every person I have interacted with has listened very well and asked me very specific questions. They are the experts here, and I’m grateful. They gave me a road map, and it was very easy to follow.” – Greg Erickson
“[Gina] has been very patient, responsive, and helpful. Service has been excellent so far.” – Kevin Haines
“Stella was wonderful. She was efficient, very friendly, and turned my website around very quickly. I know some additional changes are still to be made, but I’m extremely pleased with the whole onboarding experience. From the first call to the SEO setup today. Thank you truly for making my dream of having my own website come true!” – Mickey Kiernan
“Samantha and her team at Luxury Presence were awesome and amazing to work with. Highly professional, friendly, and took the time to listen to what we wanted in terms of a vision for our site. We love the outcome and so do our clients.” – Bob Walsmith Jr.
“I couldn’t be happier with my experience working with Luxury Presence. From day one, they really listened to what I needed for my business site and delivered something professional, clean, and easy to use. They were quick to respond, kept me updated, and made the whole process stress-free. The site not only looks great, but it’s already bringing in results. Highly recommend if you’re looking for a team that actually knows what they’re doing and cares about the final product. Plus the support has been great at no extra cost.” – Premium Apartment Locators
Every interaction is rooted in empathy, clear communication, and expertise. Our team takes the time to listen, understand, and guide every client toward their goals.
Making the process seamless
“Jena was absolutely incredible throughout our website onboarding process. She was knowledgeable, patient, and went above and beyond to make everything seamless and easy. Her support made the entire experience enjoyable and stress-free!” – Raymond Matti
“Great experience with Mick, from beginning to end of on-boarding. This team is on top of it. Very pleased with the outcome and would highly recommend Luxury Presence to any agent looking to elevate your luxury brand.” – Maggie Daley
“Luxury Presence made the onboarding process smooth from the start, and my website looks absolutely beautiful. Their taste and good judgment in the design and creation of my site were exactly what I expected from a company with such a name.” – Ceci Maus
“Easy peasy, and I was very well prepared by the emails and phone calls. I knew exactly what to do and how to do it. Thank you so much.” – Stacey Prevette
“Working with Luxury Presence—and especially Sumaya—was a fantastic experience. The team brought my vision to life with a website that reflects my exact preferences, and the final result is absolutely perfect. Throughout the process, they listened closely, communicated clearly, and kept everything moving forward seamlessly and efficiently. From start to finish—including custom requests and revisions—I had a fully functioning, beautifully designed website in under 30 days. The level of professionalism and dedication they bring truly exceeds expectations. I’m thrilled to have a platform that will elevate my brand and take my business to the next level.” – Susie Burton
Whether onboarding, design, or launch day, our team ensures every detail feels effortless so agents can stay focused on serving their clients.
A team that goes the extra mile
“Luxury Presence provides a gorgeous and highly integrated (with my Compass CRM) website. In addition, their customer support is beyond my wildest expectations. Their team is caring, patient, knowledgeable. For example, this past weekend I made some changes to my nameserver (in order to fix an e-blast problem on my CRM) and the changes I made knocked out my website. I was going to wait until Monday to contact them. In the meantime, I rec’d an email on Sunday that Luxury Presence noticed it was down and fixed the tech details to get me up and running, without me even asking. This is in addition to a team member helping me last week with understanding how to use the Luxury Presence back end better. Definitely the best support I’ve ever experienced.” – Carol Lee
“Wowowow. I was not expecting to be won over by my initial meeting with Andrew Richardson (and I was standoffish and grumpy). By the end of his presentation I said, where do I sign up? From start to finish, this entire experience has constantly surprised me. From the proactivity of their behind the scenes team to create a site when I was slow to respond, the flexibility of their team as I prioritized other appointments, etc., my resistance was evident and they were cheerful and super helpful throughout. Today, a day before our scheduled launch day, we are LIVE and I am ABSOLUTELY thrilled. Will be recommending them to all of my (out of area hehe) competition!” – Alanna Strei
“Luxury Presence not only develops a great personal website, but their support, creativity , guidance, and extremely prompt service is second to none, they are one of the best and most responsive companies to work with, I would recommend them to any Realtor to build a personal, impactful website to advertise ‘Your’ brand in Real Estate.” – Christopher Hanna
Our service philosophy is simple: Be proactive, stay positive, and always find ways to exceed expectations.
Building beautiful results together
“Working with Luxury Presence has been an absolute pleasure from start to finish! Gina and the entire team have been amazing—professional, responsive, creative, and so supportive throughout the process. They took the time to understand my brand and vision, and brought it to life with a beautiful, high-performing website that truly reflects my business.” – Harpreet Dhaliwal
“We’ve had an awesome experience working with Luxury Presence. Leigh has been such a key part of that. From the very beginning, she’s been kind, patient, and incredibly knowledgeable. Leigh helped guide us through the entire website launch process, kept things on track, and made sure every detail felt aligned with our brand. We’re so happy with how the site turned out—it feels like us—and we couldn’t have done it without her.” – Alex Uhll
“As a Bay Area realtor, I’m impressed by Luxury Presence’s professionalism and speed. They built a beautiful, modern site with smooth IDX integration, clear neighborhood pages, and lead forms that actually convert. Madeleine and the support team were organized and quick. They translated our brand into a clean, modern site that feels high-end and performs well. Excellent partner for real estate brands.” – Jill Chen
“I recently engaged with Luxury Presence to design my website. I was very impressed with their professionalism, attention to detail, and prompt follow-through. They held my hand every step of the way and made it as seamless as possible. Richard, my Onboarding Manager, was particularly helpful and pleasant to deal with. He understood my wants and needs and helped translate them on my website. I would highly recommend Luxury Presence!” – Candy Morrison
“Luxury Presence was amazing to work with! They were so helpful in guiding us through the entire process, making sure we loved everything, and creating a beautiful website. Our onboarding specialist, Gina, was so supportive with all of our needs and made sure we understood everything. Definitely recommend!” – Ruthie Schmidt
“Eryn was very easy-going in a very good way for me in this process. I was worried I didn’t have the information she needed, but she just walked through everything, explained in more detail when I needed it, and gave her thoughts when I needed another viewpoint. I was expecting a bullet point call where she was just firing off question after question, yet she made it more of a work session that we conquered together.” – Jana Dillard
Each success story reflects what happens when collaboration, creativity, and care come together.
Gratitude for the team behind the scenes
“The service and follow-up has been extraordinary!! I love working with Nicole!!” – Lisa Alyn
“Seamless process. Wonderful people to work with.” – Kacia Snyder
“Samantha was wonderful to work with! I am thrilled with the new design refresh!” – Tessa Johnson
“Richard was excellent to work with! He is extremely personable and a master of his craft. 5/5 highly recommend!” – Justin Sparks
“Raul did a fantastic job! He kept us on task, answered all of our questions, and really took great care of us! Thanks so much! We love our new site!” – Fridrich & Clark Realty
“I cannot express just how happy I am with my experience. Leigh was so great to work with, and the entire Luxury Presence team has been stellar. My previous web designer was awful, had poor customer service and communication, and also cost an arm and a leg for a site that didn’t even look that great. Luxury presence has created the most beautiful site and perfectly executed exactly what I asked in a timely manner, and I could not be more appreciative and grateful. 10/10 recommend!” – Havilah Crider
“Luxury Presence has made obtaining a fantastic website that reflects my business perfectly so easy and seamless! I have had websites for 16 years, and they are the easiest to work with and have created the most beautiful and fully functional website I have had to date. I cannot wait to see how well it performs!” – Anna Child
What our service means for you
Having a dependable support system can mean the difference between seizing opportunities and missing out. Whether you’re troubleshooting a technical issue, refining your marketing strategy, or enhancing your online presence, our team is always ready to help.
National Customer Service Week reminds us how invaluable great support is to the success of real estate professionals and how meaningful it is to build partnerships rooted in trust.
How can our team provide you with great service?
Get the platform that drives results.
Agents using Luxury Presence grew sales nearly 2x faster than their peers, increased sold listings by 6%, and closed over $300B in transactions. Ready to grow your business? Let us show you how.
