Talent Network
The Masters was happening last week, the same time we had a golf course home about to hit the market. So we built a …
A quick note before we get into this: I'm sharing general best practices here based on what I see in my role at Luxury …
How to shift from performative outreach to meaningful investment On January 15th, I started an experiment. No formal plan, no campaign brief. I picked …
Global clients buy certainty in new territory. And the fastest way to earn that certainty is to prove you'll tell them the truth, even …
After 15 years of running service organizations, I've learned that the difference between a team that keeps clients and a team that loses them …
When I was a brand-new manager at Pacific Bell, running a 411 Information group in the Peninsula, my results were coming in somewhere in …
There's a fear spreading through customer service organizations right now, and I've heard it from leaders in our industry and beyond: AI is coming …
In 1984, Pacific Bell made me one of their first female sales vice presidents, and the guys all said, "Give her San Jose, it's …
It's a common scenario: someone uses ChatGPT to write a batch of blog posts, then hears from a colleague that Google is going to …